Support

In FreshTrack 1.5, open Settings → Help & quick guides for short, swipeable guides to inventory and restocking, recipes and notes, reminders and waste insights, and Siri on iPhone. You can also use the help buttons on Inventory, Recipes, and Waste Insights, or the guide links in Settings. Guides are optional, can be reopened, and do not change your data.

The compact inventory screen keeps its controls and Use First summary above the item list. Tap Use First to see the current suggestions in a sheet without losing your place in the inventory.

Inventory tracking, manual shopping lists, Use First guidance, smart reminders, and local waste insights are free, including without an account. Choose your reminder preferences in Settings. Sign in to keep up to 3 recipes currently saved on this device, including recipe notes and ingredient checklists, and to try 5 successful Siri commands per account on this device on iOS 16 or later.

Pro adds unlimited saved recipes, unlimited Siri commands, cloud sync, household sharing, automatic low-stock shopping suggestions, barcode scanning, and no ads. Free local data is not a cloud backup.

Open FreshTrack → tap Settings → tap Upgrade to Pro. You can choose a monthly or yearly plan. The current price in your local currency is shown before purchase, and payment is processed by the App Store or Google Play.

iPhone / iPad: Settings → [your name] → Subscriptions → FreshTrack → Cancel Subscription.

Android: Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → FreshTrack → Cancel.

You'll retain Pro access until the end of the current billing period. We do not issue refunds directly — refund requests are handled by Apple or Google Play.

Make sure the device is using the same App Store or Google Play account that owns the subscription, and sign in to the FreshTrack account originally linked to that purchase. Then open Settings → Upgrade to Pro and tap Restore purchases on the Pro screen. If it still does not appear, email bilalmanisa@gmail.com with your purchase confirmation number—never send a password.

Cloud sync is a Pro feature. Inventory, shopping, and waste history sync through Firebase (Google Cloud). Your private recipe library and recipe notes also sync across devices signed in to your FreshTrack account. Household members share household inventory, shopping, and waste history; saved recipes and notes are not shared with the household.

FreshTrack supports Google and Apple Sign-In. Try the provider and account you originally used. If you chose Hide My Email with Apple, the account may show an Apple relay address. If you are still stuck, email us and include your name, but never send your password.

Sign in, then from Recipes, add a supported public recipe link, paste recipe text, or select one or more screenshots in their intended reading order. You can also share a link, selected text, or screenshots to FreshTrack from another app. Free accounts can keep 3 recipes currently saved on this device; Pro adds an unlimited saved library. Import requests are rate-limited for all plans.

Some private, sign-in-only, or caption-restricted pages cannot be read directly. Copy and paste the visible recipe text or use screenshots instead. Always review imported ingredients and steps before cooking.

FreshTrack compares its ingredients with your inventory, shows items already on your shopping list, and lets you choose exactly what to add. You can save the recipe, search by title, ingredient, or note, add one general note, and keep a separate note for individual ingredients.

You can save one recipe today and another next week. The limit applies to recipes you currently keep, not lifetime import attempts. When you have 3 saved recipes, delete one to free a slot or upgrade to Pro. General notes, ingredient-specific notes, and the shopping checklist are included.

If Pro ends while you have more than 3 saved recipes, your existing local recipes and notes remain available. You can still read, annotate, and delete them; to add a recipe, bring the saved count below 3 or restore Pro. Signing out or switching accounts keeps saved recipes and notes on this device, hidden until you sign back into their account, even if Pro ends while you are signed out. Cloud sync requires Pro, so free changes remain on this device. Deleting your account or uninstalling the app can remove local content.

Signed-in users on iOS 16 or later can say “Use Milk in FreshTrack” or “Restock Milk in FreshTrack” to change exactly one existing item. For another whole-number quantity, say “Log use in FreshTrack” or “Log restock in FreshTrack”, then answer Siri's follow-up.

Free accounts get 5 successful commands per account on this device, shared between Use and Restock. Changing two eggs in one command counts once. Canceled or unsuccessful commands do not spend an allowance, and replaying the same completed request does not spend it twice. Pro commands are unlimited and do not spend the free allowance. The sampler is stored locally, so another device or reinstall may have a separate allowance; ordinary sign-out does not reset it.

Open FreshTrack once after installing or signing in so Siri can learn your current inventory. Android voice commands and voice commands for creating items or editing the shopping list are not currently supported.

To cancel a guided follow-up, say “Cancel” or “Never mind”. Cancellation does not change an item or use a free command. If FreshTrack says it could not confirm an update, open the app and check the quantity before repeating the command: the original update may already have succeeded.

Smart reminders are free. In FreshTrack Settings, enable expiry and/or low-stock reminders and choose Daily summary or Per item. Also make sure notifications are allowed for FreshTrack in your device settings. Enable at least one reminder, then use the in-app test reminder to verify permission and delivery.

Previously chosen reminder settings are preserved, including active Pro reminder defaults during this upgrade. Otherwise, newly available alerts start off so you can opt in. Use First guidance does not require notification permission.

Household cloud sharing requires each participant to have an active Pro subscription. Go to Settings → Household, then tap Create Household or Join Household. Share the household code with your partner or family members. While their Pro access is active, joined members see the same inventory and shopping list in real time.

Ads are only shown to free-tier users. Upgrading to FreshTrack Pro removes all banner and interstitial ads immediately. See pricing for details.

You can delete your account at any time from within the app (Settings → Delete Account) or by emailing us. See the Delete Account page for step-by-step instructions and details on what data is removed.

Inventory and saved recipes are stored locally. Pro cloud sync uses Firebase Firestore with rules restricting account data to its owner and shared data to authorized household members. Network requests use HTTPS. We use Firebase Authentication and never store your password. See our Privacy Policy → Security section for details.

Please try the following:

1. Force-quit the app and reopen it.

2. Check that you have the latest version from the App Store / Google Play.

3. Restart your device.

If the issue persists, email us at bilalmanisa@gmail.com with your device model, OS version, and a description of what happened.