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Email Support
For account issues, subscription questions, or anything else. We respond within 5 business days.
Send EmailDelete Account
Want to delete your account and all your data? We'll walk you through it step by step.
Delete AccountPrivacy Questions
Questions about your data, GDPR / CCPA rights, or what we collect? Read our full Privacy Policy.
Privacy PolicyResponse time: We aim to respond to all support emails within 5 business days. For urgent account or billing issues, include "URGENT" in the subject line.
Frequently Asked Questions
How do I upgrade to FreshTrack Pro?
Open FreshTrack → tap Settings → tap Upgrade to Pro. You can choose a monthly ($2.99/mo) or yearly ($24.99/yr) plan. Payment is processed by Apple App Store or Google Play using your existing payment method.
How do I cancel my Pro subscription?
iPhone / iPad: Settings → [your name] → Subscriptions → FreshTrack → Cancel Subscription.
Android: Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → FreshTrack → Cancel.
You'll retain Pro access until the end of the current billing period. We do not issue refunds directly — refund requests are handled by Apple or Google Play.
My Pro subscription isn't showing up. What should I do?
First, make sure you are signed in with the same Apple/Google account that made the purchase. Then try: Settings → Restore Purchases in the app. If the issue persists, email us at bilalmanisa@gmail.com with your purchase confirmation number.
How does cloud sync work?
Cloud sync is a Pro feature. When enabled, your entire inventory and shopping list is synced to Firebase (Google Cloud) in real time. Changes made on one device appear on all other devices linked to the same account within seconds. Household members can share the same inventory by joining your household in Settings.
I forgot which email I used to sign up.
FreshTrack uses Google Sign-In, so your account is linked to your Google account. Try signing in with each Google account you own. If you're still stuck, email us and include your name — we may be able to look up the account.
How do I share my inventory with my household?
Household sharing requires a Pro subscription. Go to Settings → Household, then tap Create Household or Join Household. Share the household code with your partner or family members. Once joined, all members see the same inventory and shopping list in real time.
How do I get rid of ads?
Ads are only shown to free-tier users. Upgrading to FreshTrack Pro removes all banner and interstitial ads immediately. See pricing for details.
How do I delete my account?
You can delete your account at any time from within the app (Settings → Delete Account) or by emailing us. See the Delete Account page for step-by-step instructions and details on what data is removed.
Is my data secure?
Yes. All data is transmitted over HTTPS. Your inventory data is stored in Firebase Firestore with security rules that ensure only you (and your household members) can access it. We use Firebase Authentication and never store your password. See our Privacy Policy → Security section for full details.
The app is crashing or not working correctly.
Please try the following:
1. Force-quit the app and reopen it.
2. Check that you have the latest version from the App Store / Google Play.
3. Restart your device.
If the issue persists, email us at bilalmanisa@gmail.com with your device model, OS version, and a description of what happened.